If you are frequently disconnected, either you are out of time or your modem may be having trouble communicating with our modems. Modem problems can be related to, among other things, your phone line (distance to carrier, clarity), your modem software or the wiring between your computer and the phone jack. This problem can usually be corrected by one of the following suggestions.
Make sure you have time left in your account
If you don't know whether you have time left in your account, contact Customer Support.
Make sure Outlook Express is not set up to disconnect you (if applicable).
In Outlook Express, from the Tools menu select Options.
Select the Connections tab.
Un-check "Hang up after sending and receiving."
Use an access number from a different network
If you are using an access number from network 1, try using an access number from network 2. When you search for an access number on our web site or from our access number text file, we will display the network under the heading "net."
Update your modem driver
Visit the Web site of your modem manufacturer and download the latest drivers. This is usually the best way to correct issues with your modem and speed up your connection.
Slow down your modem
Although technically you are slowing down your modem speed, you may actually experience a faster connection because of fewer communication errors. If you do not know how to slow down your modem, contact Customer Support for assistance.
If you are still not able to stay connected, contact Customer Support.